Help! Slideout not working!

[AandW]

Just arrived at campsite to find that out slideout will not go out. It’s a 2014 cruiser 189Fds. The motor sounds normal, it slides out about two inches, then stops. It slides back to normal position. We’ve done this several times now with same result.

We’ve never been able to determine where the motor is, or the manual crank that we have seen mentioned in the trailer manual.

We’ve had the trailer since 2016 and have never had an issue.

We have a Lippert In-Wall Slide-Out. Controller part number is 13398-C2.

Any suggestions on what to try, or throughts on where this mysteriously manual crank are would be greatly appreciated!

[Silverado]

https://www.google.com/url?sa=t&sour...cp1NgkynufjQos
Use the above link to reset your slide, It says to try and locate the slide control module. Push the reset button 6 times. It should flash each time. On the 7th time hold it until it flashes, then you can try your slide again. Silverado

[AandW]

Found the controller (under queen bed in water heater
compartment on wardrobe wall), did the override as you suggested, and our room is out! We’ve done multiple winterizations and had never noticed the controller before.

Once we get home, will do more diagnostics to determine root cause.

We really appreciate your help!!!! Thank you

[Eagle]

Should you have specific questions or stumped as to why the failure, you can always contact Lippert Customer Service here: https://www.lci1.com/support

This YouTube video by Lippert may be of help:

https://www.youtube.com/watch?v=xojUdPDWNS0

[AandW]

Replaced motor, slider working again!

We’d been able to control it using the override for code 8 (five pushes and a hold on the controller). This error is for a hall sensor error.

Started by testing polarity on the wiring harness, which was fine. That meant that either the motor or controller was bad. Since motor cost less, we started there. (Could have been just a hall sensor, but decided to replace entire motor, not just try the sensors.)

Purchased Lippert 236575 300:1. Not sure who really made it due to plastic covering on the motor. The original one was by Shayang, No. 13398-C2 IG-42-10mm.
On outside of slide, removed the #2 square head screw. Inside, removed the old motor. New motor had black plastic coating making it too tight to slide into the space where the motor goes, so we cut a little away.

The orientation of the shaft had to be correct to slide in properly. We decided to disconnect the good motor at the controller and use the slide in/out button to correct the orientation; this worked on the second pulse. Other option was to hook up to 12 volt on red/black.

Hooked back up the good motor on the controller, put screw back in outside, waited for the code to clear.

Space was tight to this was a little tricky, but replacing the was an easy job.

Slide it back to working!

[Eagle]

Another happy ending! Wonderful.