Salty, check out this web site :
This guy is a independent factory rep. Maybe he can help you.
I spoke with him a couple of times regarding warranty service and voiced my displeasure about the way FF treats its customers.
I can't tell if it did any good, but buy the comments on this forum about all the problems people are having with their trailers it looks like it didn't.
After all the problems we had getting out trailer repaired, we decided to trade up to a MUCH better quality trailer. I called this guy and let him know that I could never recommend the FF trailers and would tell people to avoid them at all costs, as they would be setting themselves up for lots of heartache and problems if the purchased a FF.