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Old 02-13-2014, 03:01 PM   #1
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Default Cruiser RV recall

Just stumbled across this:

Report Receipt Date: NOV 19, 2013
NHTSA Campaign Number: 13V649000
Component(s): LATCHES/LOCKS/LINKAGES
All Products Associated with this Recall

Vehicle MakeModelModel Year(s)CRUISER RVENTERRA2006-2013CRUISER RVFUN FINDER2006-2013CRUISER RVFUN FINDER XTRA2006-2013CRUISER RVRADIANCE2006-2013CRUISER RVSHADOW CRUISER2006-2013CRUISER RVSIGNATURE2006-2013CRUISER RVVIEWFINDER2006-2013
Details
2 Associated Documents
Manufacturer: Cruiser RVSUMMARY:
Cruiser RV is recalling certain model year 2006-2013 Fun Finder, Shadow Cruiser, Fun Finder Xtra, Viewfinder, Signature, Radiance, Enterra recreational trailers manufactured January 1, 2006, through April 25, 2013 and equipped with Fastec-brand door locks. It may be possible to remove the key from the lock in a way that potentially jams the deadbolt.
CONSEQUENCE:
If the deadbolt jams, the interior side of the door lock may also jam. A person inside the travel trailer at the time will then be locked in and be unable to exit the vehicle without using the emergency exit, increasing the risk of injury.
REMEDY:
Cruiser RV will notify owners, and Fastec will coordinate the inspection and replacement of the cylinders, as needed, free of charge. The recall is expected to begin in January 2014. Owners may contact Cruiser RV at 1-260-562-3500 or Fastec at 1-800-837-2505.
NOTES:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Here's the link to the website:
http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues

It says the owner notifications started last month. Anyone recieved a recall notice?
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Old 02-13-2014, 03:16 PM   #2
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Not yet and my model is included, tried calling both companies and they are not answering the phones and mailboxes are full, not surprising. Although, by the time you take it in and deal with the hassle you can buy a replacement for $30
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Old 02-15-2014, 10:49 AM   #3
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I got a response from cruiser RV....all I can is good luck to us in getting a fix, they were absolutely clueless. Again, you can fix yourself for under $35 plus 5 minutes of your time. I sent the entire recall notice, reference numbers models etc,,, and specifically asked when and how these locks were to be fixed, response below.

"Would you be so kind to give us a little more information on what you are exactly needed. Thank you."
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Old 02-16-2014, 06:34 AM   #4
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Default Recall

Nice job, have to keep up on TSB's
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Old 02-16-2014, 05:59 PM   #5
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The vast majority of RVs are made using the Fastec lock cylinder and mechanism. Mine (Keystone Cougar 318SAB 5th wheel) was in the same recall, but, Keystone's products were issued the recall notice late summer/early fall of 2013. Many people were reporting problems with trying to contact them via email and were quite frustrated. The size of the recall is huge for a relatively small company and they are swamped by the numbers of lock cylinders needed. It took me twice to get through by phone (a lot of people stated they couldn't get hold of them by phone; they were calling on Saturday...they are only open Monday through Friday). On the second attempt, I got a nice young lady that took my information in about 5 minutes. Fastec was very good about getting me the replacement cylinder for my one door and I had them make 4 additional keys (I had to pay for the extra keys) at the same time. Took about a week to get the cylinders and keys and the replacement took all of 2 minutes. You then have to send them the bad lock cylinders and the "master removal key" in the provided postage paid envelope. By this time, the volume of the recall probably has Fastec snowed under and your best bet for getting anything done quickly is to keep trying to call them.

Here is their website:

Fastec Industrial

Their hours of operation and phone number are under "contact" and there is a link on their home page for the recall information and the lock numbers affected by the recall.

Not a big deal and just a minor annoyance. The locks aren't dangerous as long as the lock is used as intended. I didn't even know there was a problem; I'd never attempted to remove the key in the mid-position...could have gone the rest of my life with old locks and never had a problem. Have patience and keep smiling and keep in mind that it isn't a major safety issue if you keep using the locks as they were intended and keep trying to get hold of them. Bear in mind they are a small US company and they are doing their best to do the right thing. In fact, they instigated the recall; it wasn't pushed on them after the fact.



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Old 02-21-2014, 02:00 PM   #6
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Default Lock recall additional info

If you have any of the numbers stamped on your door lock key then it is part of the recall all begin with HF (saving some typing)
304
307
308
309
311
313
315
316
320
322
323
328
331
335
336
339
342
343
347
349

second, recall includes any lock where a key can be removed from deadbolt cyl.when at 9 oclock position and deadbolt is engaged. those lock numbers are 43610-
00
06
09
40610-
00
06
09
44610-
03
06
09

call 1-800-837-2505 have key number or defective lock number and trailer VIN. They were very nice and took all of 3-4 minutes will ship out in 4 weeks
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Old 02-24-2014, 08:12 AM   #7
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Shadow:

Thanks for posting the list of key numbers.

Saved me a lot of time!

I checked my key numbers and they are not on the list so I'm good.

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Old 02-24-2014, 03:12 PM   #8
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I had both doors that wouldn't work brand new. Dealer mailed me a replacement lock set. I will look when I get a chance to see if these are affected.
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Old 04-16-2014, 11:57 AM   #9
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Default Fastec Recall Experience

I have just come back to WA state from Tucson, AZ and Palm Springs areas, where I, for the first time, experienced this deadbolt issue. I left at dusk to run an errand and locked my wife in the RV from the outside. I returned with my hands full, tapped on the window and she then proceeded to try and open the door with the red deadbolt latch without any success. I could not understand what was going on until I saw the above postings on this subject. My key is stamped HF349. Having now tested the key lock, the deadbolt is rendered inoperative from inside if the key is turned completely to the left and then removed rather than being removed in the vertical position at twelve o,clock.
I have called Fastec at the posted number and the mailbox is completely full. Cruiser is unresponsive at their parts department. I don't think there should be such a cavalier attitude about a potential safety problem. I know this isn't in the category of GM, but I wouldn't choose to climb out the emergency exit during a kitchen fire, if I had the choice of throwing a blanket over my head and going out the front door!!
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Old 04-16-2014, 06:41 PM   #10
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Default OK, I have to ask

Why would you lock your wife inside the trailer?? And when you get this fixed, is she going to lock you out??
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